Returns & Refunds policy

Purchases and Returns

I accept PayPal, debit and credit cards. I’ll start getting your order ready as soon as payment is received, and will ship your item within 3-5 business days. All orders are shipped via USPS.

I sincerely hope you love what I made, because love is put into my work. If you’re not happy with your purchase for any reason, I offer 100% refund on all orders*. Refund requests must be made within 7 days after receipt of the item. Custom orders are not refundable (unless damaged).

*shipping charges are not refundable

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

64 Harbor Road Steuben, Maine 04680

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail elin@mymainethreads.com.